We accepts payment by most of major debit and credit cards including VISA / Mastercard / American Express and Paypal. The full payment is charged when the package is dispatched. All transactions are encrypted and 100% secure. We reserves the right to hold all orders for 2-3 buisiness days to ensure a safe payment transaction.


All prices in the our web store are stated in HKD.

The price of each product is stated excluding shipping costs.


All information shared with L'hôtel when placing an order is confidential.We use secure systems in order to insure that details pertaining to your accounts remain private.


All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, We reserves the right to refuse the sale and may offer the item again with the correct information.

We do not guarantee the availability of any items listed on If the item selected for purchase is not available, We will make every effort to contact the customer to notify them of the cancellation.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Please further note that we shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, we shall issue a credit to your credit card account in the amount of the purchase.


There is no sales tax or VAT to your order.

Please note that import costs that may be charge due when the package reaches the country of destination.