RETURN & EXCHANGE

SHIPPING

If you wish to return or exchange a product, please contact us at shop@l-hotel.co as soon as possible to reserve another product/size.
During 25 days from the delivery of your package you may request to exchange or return your order. You must return the purchased products to our web store in perfect condition. The products should not have been worn, used or washed.

Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product.

We will not compensate for returned packages lost in the return shipping.

Any shipping charges that may incur when returning the products are on your/customer responsibility. The cost of the merchandise along with original shipping cost and any additional costs at the moment of purchase will be refunded if all demands are met. Refunds for returned products will be made as soon as possible, 25 business days at the latest, after we receives the returned products.

The refund will be made through the payment method you used for the order in question. Please note, additional duties, taxes or any additional charge you may have will not be refunded by us. In the case of an exchange, we will not add additional charges for shipping of the new items.

All orders placed on regular working days, Monday to Fridays,

will be dispatched within 2 working days.

Orders placed during the weekend will be processed the following weekday.

 

Orders are shipped by EMS except Europe zone 2 will be shipped by HK Post Airmail.

Tracking number will be send via e-mail that can be used to track your order.

Shipping Rates and Delivery Times
 

Free shipping on all orders over HK$2,250

Asia

HK$80


Europe (zone 1) including:

Denmark, France, Germany, Netherlands, Norway, Russia, Spain, Sweden,

Switzerland & United Kingdom

HK$150

Other Europe countries (zone 2)
HK$180

USA and Canada
HK$120

Rest of the world

HK$300

Estimated delivery times are 2-5 days within Asia, and 5-10 days for the rest of the world, order shipped by HK Post Airmail will take extra 5-12 days.

Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.